Refund Policy

30-Day Money-Back Guarantee

We are committed to ensuring your satisfaction with every purchase from Shop Zaluvia. Our 30-day money-back guarantee covers the following situations:

Damaged Products: If your product arrives damaged, you are eligible for a refund or a replacement.

Wrong Product: If you receive the incorrect product, we will provide a refund or re-ship the correct item.

Non-Arrival: If your product does not arrive within the expected delivery timeframe, you are entitled to a full refund or a re-shipment.

Opened and Unopened Products: If you wish to return a product—whether opened or unopened—within 30 days from the receipt of your order, you can receive a full refund.

Additional Solutions

If any of the above issues occur, we offer several solutions:

Re-shipment: We can resend the correct or undamaged product to you at no extra cost.
Other Solutions: Depending on the issue, we may offer other resolutions to ensure your satisfaction.